The vast majority of company directors know about the advantages of Facility Management, which, when well understood and correctly implemented, allow saving between 15% and 30% of operational services.
The UNE 15221-1 standard defines Facility Management as: “Integration of processes within an organization in order to maintain and develop the agreed services that support and improve the effectiveness of the main activities of the organization.” That is the theory, but what happens in practice?
Perhaps this definition is not too explanatory, although what is stated in it is true, in practice, it is much simpler. It is about selecting all the services outside the core business and introducing them into a “cocktail shaker” adding 70% common sense, 5% experience, 15% technique, 10% personal skills (essential communication and direction) and a plus good luck, that is, if you do not reach 100% of the requirements to implement the excellence of Facility Management, you should expect that “dose” of good luck.
More common sense than experience
Sometimes, at the beginning of the Facility Management course, some of my students are surprised by the high degree of common sense on which this discipline is based. We could do a common sense course applied to services and, in some cases, it would be enough to immerse yourself in the fantastic world of FM. So if you are a professional with high common sense, you already have a lot of cattle.
Facility Management is a discipline that, to a greater or lesser extent, we have all practiced: renovating our home, hiring basic services such as water, electricity, gas or telephone, submitting claims, demanding guarantees, planning an event, taking trips, etc. All this and more, implementing procedures with measurable and large-scale professional techniques, adapted to a company, is the Facility Management Hence, simply living every day-to-day action, we are acquiring, without realizing, necessary skills that allow us to understand what is Facility Management.
The least known benefits of Facility Management
One of the benefits most closely linked to people and that has defined more the Facility Management throughout its years of existence is the management of spaces, that is, the interpretation of the different trends in behavior habits and their subsequent application in a job-physical or virtual-that applied efficiently develops the professional skills of people.
It must be taken into account that achieving objectives directly related to space management is linked to an economic effort by the company and a change in the behavior habits of its workers.
The biggest challenge for a Facility Manager is to measure the results of the investment on space management. The complexity of the challenge is that the company accepts a proposal of intangible aspects such as activities related to the design of the job – human behavior, performance, quality, etc. – that influence the financial results of the company.
A simple process to measure the results is to create a scorecard, establish reference measures, collect and report data regularly and remember that the protagonist is the person, not the space. This process is necessary since, as a Facility Manager knows very well, of not being able to measure a service or process, you can never manage it and, even less, convince of its importance by providing one of the greatest benefits to the company.